Substy - AI not generating answers. – Incident details
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All systems operational
AI not generating answers.
Resolved
Major outage
Started 8 months ago
Lasted about 8 hours
Affected
Platform
Updates
Resolved
June 13, 2025 at 1:18 PM
Resolved
June 13, 2025 at 1:18 PM
This incident has been resolved.
Monitoring
June 13, 2025 at 1:13 PM
Monitoring
June 13, 2025 at 1:13 PM
We implemented a fix and are currently monitoring the result.
Identified
June 13, 2025 at 1:07 PM
Identified
June 13, 2025 at 1:07 PM
We are continuing to work on a fix for this incident.
Investigating
June 13, 2025 at 5:00 AM
Investigating
June 13, 2025 at 5:00 AM
We are currently investigating this incident.
